Terms of Service

These terms govern use of WhaReply AI (“the Service”), provided by Algorithm Alchemy Tech (“we”, “us”). By creating an account or using the Service you agree to them.

1. The Service

The Service connects a business’s WhatsApp number to an automated assistant that answers customer messages, presents products and prices, collects lead details, generates quotations and records orders, together with a web dashboard to manage all of this.

2. Accounts

• You must provide accurate details and keep your login credentials confidential. You are responsible for activity under your account.
• Accounts are for businesses. You must have authority to bind the business you register.
• We may suspend or pause accounts that breach these terms, WhatsApp’s policies, or applicable law.

3. WhatsApp and Meta policies

Messaging runs on the WhatsApp Business Platform. You agree to comply with the WhatsApp Business Messaging Policy and Meta’s terms, including obtaining any consent required before messaging customers, not sending spam, and only using approved message templates for business-initiated messages. Meta may restrict or disable numbers that breach its policies; we are not responsible for such actions.

4. Your content and data

• You retain ownership of the price lists, documents, branding and customer data you upload or collect. You grant us a licence to process them only to provide the Service.
• You are the data controller for your customers’ personal data collected through your WhatsApp number; we process it on your behalf as described in our Privacy Policy.
• You are responsible for the accuracy of prices, quotations and product information the assistant sends on your behalf.

5. Acceptable use

You must not use the Service to send unlawful, misleading, abusive or unsolicited messages; to infringe others’ rights; to attempt to access other users’ data; or to interfere with the Service’s operation.

6. AI-generated content

Some replies are drafted by an AI model. They may occasionally be inaccurate. Review your bot configuration and monitor conversations; you remain responsible for communications sent from your number.

7. Fees

Fees for the Service are as agreed with you in writing. Charges levied by Meta for WhatsApp conversations, and by any WhatsApp solution provider you connect through, are separate and payable by you.

8. Availability

We aim for high availability but the Service depends on third parties (WhatsApp, hosting and AI providers) and is provided “as is” without warranty of uninterrupted operation.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss of data arising from use of the Service, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim.

10. Termination

You may close your account at any time. We may terminate or suspend the Service for breach of these terms or where required by a third-party provider or law. On termination we delete your data as described in the Privacy Policy.

11. Changes and governing law

We may update these terms; continued use after the date shown above constitutes acceptance. These terms are governed by the laws of India, and disputes are subject to the courts of Tamil Nadu.

12. Contact

Algorithm Alchemy Tech · aatfunctions@gmail.com